Reports to: Technical Manager/Director

Main Purpose of Job

• To assist Financial Planners
• Complete administration tasks within given timescales
• To deliver outstanding client experience
• To live the Ardent Standards in line with its values

Main Responsibilities

General:

• Answer the phone and deal with any enquiries adding them into the back-office system
• Sending out any meeting confirmation emails to clients
• Manage hello@ardent inbox
• Meet and greet clients and deal with any face to face enquiries
• To be available to attend client meetings when required
• Clients are set up in the correct investment strategies
• Adding clients, changing personal information, organising additional investments and withdrawal
• Prepare suitability reports in accordance with the agreed recommendations
• Complete financial planning forecasting preparation and report.
• Delivering an excellent customer service in line with company values
• Review Information provided by the advisor and client, including fact find, risk profiler results and client objectives
• Identify what is missing from the above and request the information
• Investigate information received from their existing contracts (investments/pensions/protection) to ascertain what they currently have in place
• Ensure the ‘Advice’ checklist within CRM is completed in full at the end of each completion
• Scanning files in run once work completed

Knowledge/Personal Development:

• Keep up to date with knowledge and personal development
• Maintain the required level of annual level CPD
• Keep up to date with product developments/innovations. (Including going to provider seminars/ webinars)
• Having a good working knowledge of compliance issues

Additional:

• Complete additional ad-hoc tasks as and when required

Systems:

• Monitoring and maintaining our in-house platform, CRM’s and any other systems used within the role to ensure information is up to date on improvements, developments and ongoing projects.
• CRM system (Back office)
• Adding clients to system.
• Adding and maintaining audit trails on system.
• Using the Advice Flow process within the CRM system.
• Keeping policies and details up to date.
• Annual Reviews
  • Ensuring clients utilise the service they are paying for
• SIFA & Technical Connections for technical info.

Key Skills/Experience

• Able to work within defined business process
• Ability to achieve agreed outcomes with supervision from Client Relationship Manager/Technical Manager/Director
• Prioritise and plan own workload
• Detailed and accurate
• Excellent inter-personal skills, both written and verbal
• Good IT skills
• Good report writing skills
• Ability to work independently and in a team
• Ability to build a good and thorough technical knowledge

Qualifications

NVQ Intermediate Level Apprenticeship in Business Administration desirable.

To work towards Paraplanning or Level 4 Financial Planning Qualification